Terms of Services

The registered guest, in consideration for the accommodation provided by mytokyostays.com, agrees to abide by
and be bound by the following rules, regulations, and policies of the Company. You understand this is not your
arrival/departure information but rules and regulations based on Japanese law governing your accommodation.
This Room Rental Agreement is being made between My Tokyo Stays and [Signed RENTER]. It is a legally
binding agreement that sets forth the rights and obligations of the Parties and is intended to promote household
Renter is renting from Homeowner a room in the residence located at (“OTA Booked Accommodation”).
Term of rental. This Room Rental Agreement is on the month and/or months of (Check In Date on OTA booking

Conflict resolution and prevention. In the interest of household harmony, the Parties each agree to make
reasonable efforts to maintain a peaceful environment within the House work together to resolve any differences
during the duration of your stay. My Tokyo Stays has over 6 years of experience in hospitality and our goal is to
make your stay and comfortable and positive as reasonably possible.
Please read very carefully as violations will result in additional fees and legal action as outlined in Exhibit
A (the “Fees”) page 3.

  1. Guest(s) agree that there will be NO PARTIESanywhere on the property. Legal action will be taken for
    parties that cause damage to the unit, property, reputation, or relationship with building staff or residents.
  2. Guest(s) agree that there will be NO SMOKINGof any substance in the unit or on the property
  3. Guest(s) are responsible for actions of ALL BOOKED GUESTSoccupying the property at all times, as well as any
  4. Guest(s) agree to return all keys, remotes, and parking passes upon completion of stay
  5. Guest(s) agree to keep occupancy at no more than the reserved guests on OTA booking site
  6. Guest(s) understand that onsite building staff is not affiliated with My Tokyo Stays
  7. Guest(s) will not bring a pet, including service animals, unless it is pre-approved by My Tokyo Stays in writing
  8. Guest(s) will be considered to be trespassing if this rental contract is not signed prior to arrival
  9. Guest(s) agree My Tokyo Stays is authorized to charge your credit card for excessive damages, cleaning, or
    unauthorized late check-outs or early check-ins
  10. Guest(s) are responsible for all contents in the unit from check-in until check out. Guests will be responsible for
    any damage to any contents that occurs during the stay
  11. (MOST IMPORTANT)Guest(s) agree that there will be NO ILLEGAL DRUGSof any substance in the unit or on the

I. PARTY/NOISE COMPLAINTS. Please respect the people that call this building home. Parties and noise complaints are taken VERY seriously. If a noise complaint occurs, guest will be notified via email or phone. If another noise complaint is received, guest will be immediately removed from the property without refund. If the police are called to a property for any reason relating to any disturbance, occupancy issues, noise, or lewd behavior, the Guest will be charged a fine of ¥50,000 in addition to the normal costs of rental and any damage to the property.

II. PUBLIC RECORDS CHECK. At the time of booking guest’s name and birthdate may be submitted to a basic
public recordssearch by request of the building owners. Only the results of the search, name of guest, and booked
will be submitted to the building owners. No other information will be shared. Refusal to submit required information
to My Tokyo Stays will be considered an immediate cancellation of reservation by the Guest.

III. MAINTENANCE. All maintenance issues should be reported immediately to My Tokyo Stays by emailing
[email protected]. If amaintenance issue occurs that cannot be fixed in a reasonable amount of time, and
significantly affects the Guests stay, My Tokyo Stays reserves the right to refund at its discretion or relocate
Guests to another property. Housekeeping issues are to be addressed immediately upon arrival, but in no way
void this contract. My Tokyo Stays must be contacted immediately and the situation will be assessed at that time.

IV. WHAT WE SUPPLY. The property is, unless otherwise noted on our website, equipped and set up as a fully
furnished propertythat will include bedspreads, linens, blankets, pillows, towels, a standard equipped kitchen, TV(s),
may not have all the items you may be accustomed to having in your home. If there is a special type of item you are
accustomed to using please provide for those items by bringing them with you. Occupancy is based on sleeping
capacity; each property may not have ample dining/living room seating to match bed capacity. Personal items such
as bath soap, shampoo, and toiletries will be provided, however restocking will be at your own expen. We are not a
hotel, and are unable to supply additional items like a hotel may be able to.

V. INTERNET. The Company provides complimentary wireless internet with all properties as a convenience for
The Guest. If TheGuest has any problems accessing the internet, please notify My Tokyo Stays immediately.
Please note that internet connectivity issues are outside of The Company’s control. While we will do our best to
work with the Internet Service Providers to resolve connectivity issues as quickly as possible, we are at the mercy
of the service providers to resolve issues. As this is a complimentary service, no refunds will be assessed for
internet connectivity issues.

VI. WEATHER. The Company does not provide refunds due to issues beyond The Company’s control such as
weather. Please note that in some cities, not all properties have air conditioning. Please be sure to inquire whether
or not your unit has A/C and the specific configuration (central vs wall) prior to your arrival. We also suggest
consulting the local weather authorities prior to arrival.

VII. LIMITATION OF LIABILITY. The Company is not responsible for any personal effects of The Guest that may
disappear fromthe unit. The Company maintains insurance on the structure and those items belonging to The
Company. The Guest is responsible for insurance on all of Guest’s personal items. The Guest will be fully
responsible for all damage to the unit or contents during their stay. In the event that the unit becomes un-rentable
through any action of The Guest, then The Guest agrees to pay the nightly rate as specified in the “Rates” section
until the unit may be put back into a rentable condition, in addition to being responsible for any damage caused by
Guest, their invites, or other persons. The Guest agrees to indemnify The Company and hold it harmless from any
injury or damage resulting to The Guest, their invites, or other persons, their personal property, the unit, its contents,
or the property, occurring in the unit itself or in any common areas including, but not limited to, stairways, parking
lots, recreational areas, and swimming pools that may be used by The Guest, their invites, or other persons. The
total liability to The Company from any loss to The Guest due to interruption of essential services, fire, or other
occurrences that renders the unit unusable will be only those days of rental that The Guest has prepaid and not

VIII. USE OF PREMISES. The unit and associated common areas shall not be used for ANY unlawful or illegal
purpose. The Guest agrees to keep the unit in a neat and orderly condition. No nails, screws, or other items are to
be driven into any portion of the unit. Only the number of persons indicated on the front side of the “Check-In
Statement” are allowed to occupy the unit. The unit is to be used for monthly residential purposes only. No
commercial, industrial, or retail activity can be conducted in the unit. My Tokyo Stays is not responsible for any amenities or services that are closed, out of service, or cannot be used for any reason, and monies will not be refunded for such events.

IX. MISCELLANEOUS. No tenancy is created by this agreement. All property rights remain with The Company. The
Guest agrees that The Company or other lawful authority may evict The Guest, without notice, for any reasons such
as, but not limited to (1) failure to leave the unit at the designated check-in or check-out (unless extended according
to the terms of this agreement and authorized in advance by The Company), (2) nonpayment of rental or other
charges, (3) violation of any rule in this agreement, (4) violation of any rules of the housing development, condominium association, or apartment complex in which the unit is located, (5) any unlawful act of The Guest. The Guest agrees to hold The Company harmless for any eviction. The liability of The Company is limited to unused rental paid by The Guest. The Company has 10 working days in which to mail or credit charge card for this unused rental to The Guest. No breach of any term of any of the rules contained in this agreement or the rules of the housing development, condominium association, or apartment complex will be deemed and taken to be a waiver of any other breach of this agreement. The Company makes no warranties, expressed or implied. If any provision of this agreement is determined to not be valid or enforceable, the remainder of this agreement will not be affected and each provision
will be valid and enforced to the fullest extent of the law. The Company reserves the right to move The Guest to a
comparable unit at any time during this agreement should circumstances beyond the control of The Company arise.
For the mutual convenience of the parties, it is understood and agreed that by making payment as requested, I (the
Guest) shall have acknowledged and consented to all terms and conditions of this agreement, on behalf of myself
and those in my party. The date of this agreement is the date the reservation is made by guests.


  1. Unauthorized Late Check Out : ¥5,000/hour after 11 AM local time
  2. Smoking : ¥30,000 + all repair costs to restore property, as a result of any smoking of any kind on the property or inside the unit
  3. Broken/Missing Items : Market Rate of item plus ¥30,000 service fee per item
  4. Unauthorized Pets : ¥30,000 + all repair costs to restore property
  5. Missing Keys : ¥20,000
  6. Lost Wifi : ¥30,000
  7. Noise Complaint. 1st Incident : Warning
  8. Noise Complaint(s). Additional Incident(s) : Immediate Removal from UNIT(s)
  9. Party in Unit or Common Area : ¥50,000 plus any damages to My Tokyo Stays
  10. ILLEGAL DRUGS of any substance : ¥1,000,000 + all legal fees and time/damages to My Tokyo Stays and the
  11. property owner.